Assistant Manager, Technology (Digital & Automation Lead)

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

About the Role

This position will be leading the Digital and Automation practice along with Business Analyst and RPA developers for delivering end-to-end solutions using Robotic Process Automation (RPA) tool (such as UiPath), SharePoint and Microsoft Power platform to digitize and/or digitalize business operations.

• Work closely with Technology Business Partner and Business Units, Functional teams to understand existing operation processes and challenges to assess areas for automation as improvement opportunity
• Gather and review requirements and To-Be process mapping and solution design.
• Conduct initial cost assessment to develop budget plan and track spending as part of cost management
• Lead the end-to end project delivery with the support of functions teams like BA and developers, supporting vendors to ensure end-to-end project delivery on time, within budget and with quality
• Function as RPA/Automation Office to review and prioritise requests, manage, track, monitor and report progress to key stakeholders
• Collaborate closely with 3rd party vendors for support and close monitoring on vendor performance in meeting service level agreements
• Manage licenses and administer the UiPath Orchestrator and robots across different Business Units
• Identify best practices and continuous improvement for automation implementations
• Develop strategy and charter roadmap on RPA adoption and development in SATS
• Contribute to promoting awareness and adoption RPA practice across SATS entities
• Conduct procurement exercise (ie. RFP/RFQ, proposal evaluation, award) and management approvals with support from SATS Procurement
• Ensure conformance to SATS governance and processes

• Bachelor’s Degree in information technology, Computer Science, or equivalent Information Technology disciplines
• At least 4 years of Business and / or Systems Analyst or IT Project Management experiences
• Proven experience in analyzing business requirement and process mapping
• Proven record of RPA implementation
• Experience in engaging and managing project, vendors and stakeholders
• Have experience in leading team of developers and business analysts
• At least 2-3 years of hands-on working experience in RPA or Microsoft Power platform project development and programming training
• Knowledge or experience in the aviation industry would be advantageous
• Possess analytical, systems analysis and solutioning skills
• Proficiency in RPA tools such as UiPath, Microsoft Power Automate
• Good communication and interpersonal skills for different level of stakeholders management
• Able to work independently and interact and work effectively across functional teams and different levels within the organization