Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
General Information
Req #
WD00076667
Career area:
Information Technology
Country/Region:
Singapore
State:
Central Singapore
City:
SINGAPORE
Date:
Friday, January 3, 2025
Working time:
Full-time
Additional Locations:
- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Responsibilities:
- Incident Management:
- Respond to escalated incidents from L1 support, providing timely and effective resolution.
- Diagnose and troubleshoot complex technical problems across various technologies.
- Perform root cause analysis to prevent recurring incidents.
- Document incident resolution steps and maintain knowledge base articles.
- Problem Management:
- Investigate and resolve underlying problems affecting IT services.
- Proactively identify potential issues and implement preventative measures.
- Collaborate with other teams to address complex problems.
- Change Management:
- Implement approved changes to IT systems, following established procedures.
- Ensure changes are implemented with minimal disruption to services.
- Validate successful implementation and document changes.
- System Monitoring & Maintenance:
- Monitor the health and performance of IT systems.
- Perform routine maintenance tasks to ensure system stability and security.
- Identify and address performance bottlenecks.
- Technical Expertise:
- Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies.
- Stay current with industry best practices and emerging technologies.
- Provide technical guidance and mentorship to L1 support engineers.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage.
- Strong understanding of ITIL framework and service management principles.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., AWS certification) is a plus.
Key Skills:
- BMC Control-M administration and troubleshooting
- AWS cloud services management and support
- Windows and VMS operating system administration
- Security best practices and implementation
- Incident and problem management
- Change management
- System monitoring and maintenance
- Communication and collaboration
Additional Locations:
- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
* Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE
Similar Jobs
