Customer service Executive (Indoor Sales) / Sales Executive
$ 1 - $ 1 / Per Mon
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Customer Service Executive (Indoor Sales) / Sales Executive - Entry level.
Handle customer sales inquiries which include but not limited to:
quoting of selling price to meet product’s specifications and following up with official quotations if required.
advising on material availability
reviewing the quotes with customer to secure order.
follow-up on customer’s inquiry.
Process the orders received which include but not limited to:
acknowledge of customer orders.
issuances of sales orders (e.g., customer P.O numbers, pricing, etc).
raising purchasing request for items to be purchased.
advising customer on the estimated delivery dates.
making necessary arrangement for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labelling and bar-coding, etc).
processing and releasing invoices daily for all relevant sales orders (e.g., billing according to PO, accuracy of costs, billing address, customer P.O numbers, etc).
Monitor and follow-up on outstanding order status and take necessary actions to fulfil customer orders:
Use inhouse system to check delivery status for customers.
Work collaboratively with departments, liaise with suppliers and update customers timely.
Resolve customer complaints and issues which involve:
handling issues related to product quality, late delivery, service levels, performance, wrong items, good return, etc.
escalating unsolved cases to the relevant stakeholders and departments.
ensuring that customer is satisfied before the case can be closed.
Participate in continual improvements and apply best practices for management of customer service functions.
Requirement:
Singapore citizen/PR preferred.
Fresh graduates are welcome.
Able to start work in short notice/ immediately - IMPORTANT
Independent, initiative and resourceful
Plus point to have industrial educational background or experience
NO agent needed.
NO foreign quota available.
Handle customer sales inquiries which include but not limited to:
quoting of selling price to meet product’s specifications and following up with official quotations if required.
advising on material availability
reviewing the quotes with customer to secure order.
follow-up on customer’s inquiry.
Process the orders received which include but not limited to:
acknowledge of customer orders.
issuances of sales orders (e.g., customer P.O numbers, pricing, etc).
raising purchasing request for items to be purchased.
advising customer on the estimated delivery dates.
making necessary arrangement for delivery where needed (e.g., contacting customer on projects, special requests for logistics and packing, labelling and bar-coding, etc).
processing and releasing invoices daily for all relevant sales orders (e.g., billing according to PO, accuracy of costs, billing address, customer P.O numbers, etc).
Monitor and follow-up on outstanding order status and take necessary actions to fulfil customer orders:
Use inhouse system to check delivery status for customers.
Work collaboratively with departments, liaise with suppliers and update customers timely.
Resolve customer complaints and issues which involve:
handling issues related to product quality, late delivery, service levels, performance, wrong items, good return, etc.
escalating unsolved cases to the relevant stakeholders and departments.
ensuring that customer is satisfied before the case can be closed.
Participate in continual improvements and apply best practices for management of customer service functions.
Requirement:
Singapore citizen/PR preferred.
Fresh graduates are welcome.
Able to start work in short notice/ immediately - IMPORTANT
Independent, initiative and resourceful
Plus point to have industrial educational background or experience
NO agent needed.
NO foreign quota available.
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