Tea Barista

• Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner

• Prepare beverage according to standardized recipes and customer preferences

• Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served

• Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions

• Prepare drinks by following the prescribed recipes and preparation techniques

• Ensure knowledge of menu and products

• Accurately process customer orders, handle cash and electronic payments

• Act in compliance to operational policies and procedures

• Communicate customer feedback to managers and recommend new menu items

• Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol

• Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies, handling stock delivery upon arrival as needed and communicating inventory needs to management

• Handle daily administrative tasks related to outlet operations

• Responsible, highly motivated and proactive individual with regular and punctual attendance

• Prior working experience as a Barista or in a similar customer service role is preferred, however not mandatory but an added advantage. Training will be provided

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Basic math skills for processing payment and handling cash transactions

• Able to work and collaborate as a team to achieve outlet targets and to ensure smooth operational process

• Flexibility to work various shifts, work evening, weekends, and holidays as needed