Call Centre Agent (HoME+)
$ 2,600 - $ 2,600 / Per Mon
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JOB PURPOSE
The HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries, managing home assessments, monitoring of call center dashboard and social/welfare check on clients in the programme.
Rotational Shift: 8.00am - 8.00pm & 8.00pm - 8.00am (3 - 4 working days/week)
1 year Contract Role
PRINCIPAL ACCOUNTABILITIES
Operation Support
Addressing inquiries from the general public or internal referrals related to interest in the HoME+ Program.
Coordinate home assessments for both existing and prospective clients, assess their requirements, provide assistance, and supervise the installation of HoME+ devices.
Monitor the Call Centre Dashboard and respond in accordance with Standard Operating Procedures, addressing each situation in adherence to necessary protocols.
Conduct social and wellbeing check-up calls to clients.
Assist in volunteer recruitment and engagement activities, cultivating a positive and collaborative relationship with volunteers to enhance the effectiveness of the program.
Administration Support
Respond promptly to general program inquiries and provide assistance through both email and phone calls with informative and helpful responses.
Precisely and promptly update clients' biographical data.
Ensure coordination of home assessments and device installations
Perform routine social and wellbeing checks on clients via phone calls, providing assistance and facilitating additional support from other programs as necessary.
Execute any additional administrative tasks as delegated by the supervisor.
REQUIREMENTS
Proficient in relevant computer applications [Google, Microsoft Excel/Google Sheets, Microsoft Word/Google Docs]
The HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries, managing home assessments, monitoring of call center dashboard and social/welfare check on clients in the programme.
Rotational Shift: 8.00am - 8.00pm & 8.00pm - 8.00am (3 - 4 working days/week)
1 year Contract Role
PRINCIPAL ACCOUNTABILITIES
Operation Support
Addressing inquiries from the general public or internal referrals related to interest in the HoME+ Program.
Coordinate home assessments for both existing and prospective clients, assess their requirements, provide assistance, and supervise the installation of HoME+ devices.
Monitor the Call Centre Dashboard and respond in accordance with Standard Operating Procedures, addressing each situation in adherence to necessary protocols.
Conduct social and wellbeing check-up calls to clients.
Assist in volunteer recruitment and engagement activities, cultivating a positive and collaborative relationship with volunteers to enhance the effectiveness of the program.
Administration Support
Respond promptly to general program inquiries and provide assistance through both email and phone calls with informative and helpful responses.
Precisely and promptly update clients' biographical data.
Ensure coordination of home assessments and device installations
Perform routine social and wellbeing checks on clients via phone calls, providing assistance and facilitating additional support from other programs as necessary.
Execute any additional administrative tasks as delegated by the supervisor.
REQUIREMENTS
Proficient in relevant computer applications [Google, Microsoft Excel/Google Sheets, Microsoft Word/Google Docs]
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