Customer Service Representative
$ 2,600 - $ 2,600 / Per Mon
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Customer Service Management
Respond to customers over multi-channel communication platforms such as email, phone, text, social media (FB and IG) and face-to-face and resolve complaints in a timely manner
Respond to customers with general enquiries about products, services offered as well as placement of orders, refunds, cancellations or exchanges if any in a timely manner
Resolve issues by understanding the complaint, identifying the cause, providing solutions, and ensuring timely follow-up for resolution
Maintain consistent brand service standards across all offline and online channels
Spend time at BIO retail stores to stay informed on customer preferences and needs
Work with the order fulfilment team to address customer requests and ensure timely processing
Deliver accurate and complete reports using appropriate methods and tools
Adhere to communication procedures, guidelines, and policies
Identify and suggest improvements to enhance customer service efficiency
Update Standard Operating Procedures (SOPs) as needed to ensure accuracy and relevance
Collaborate with other departments to improve overall customer service experiences and processes
Assist any other duties or responsibilities assigned
Requirements
Preferably Nitec, Diploma, or Degree in hospitality or related field
At least 1 year of experience; open to fresh graduates
Strong written and verbal communication, with creative writing skills
Patient, compassionate, and committed to excellent service standards
Advocate for customer satisfaction, going the extra mile
Proficient in Microsoft Office (Word, Excel) and Google Workspace
Strong multitasking skills, managing projects effectively
Resourceful, proactive, and deadline-driven with a problem-solving mindset
Detail-oriented with excellent follow-through
Able to work independently and collaboratively
Positive, can-do attitude with a passion for problem-solving
Enthusiastic about fashion and jewelry
Respond to customers over multi-channel communication platforms such as email, phone, text, social media (FB and IG) and face-to-face and resolve complaints in a timely manner
Respond to customers with general enquiries about products, services offered as well as placement of orders, refunds, cancellations or exchanges if any in a timely manner
Resolve issues by understanding the complaint, identifying the cause, providing solutions, and ensuring timely follow-up for resolution
Maintain consistent brand service standards across all offline and online channels
Spend time at BIO retail stores to stay informed on customer preferences and needs
Work with the order fulfilment team to address customer requests and ensure timely processing
Deliver accurate and complete reports using appropriate methods and tools
Adhere to communication procedures, guidelines, and policies
Identify and suggest improvements to enhance customer service efficiency
Update Standard Operating Procedures (SOPs) as needed to ensure accuracy and relevance
Collaborate with other departments to improve overall customer service experiences and processes
Assist any other duties or responsibilities assigned
Requirements
Preferably Nitec, Diploma, or Degree in hospitality or related field
At least 1 year of experience; open to fresh graduates
Strong written and verbal communication, with creative writing skills
Patient, compassionate, and committed to excellent service standards
Advocate for customer satisfaction, going the extra mile
Proficient in Microsoft Office (Word, Excel) and Google Workspace
Strong multitasking skills, managing projects effectively
Resourceful, proactive, and deadline-driven with a problem-solving mindset
Detail-oriented with excellent follow-through
Able to work independently and collaboratively
Positive, can-do attitude with a passion for problem-solving
Enthusiastic about fashion and jewelry
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