TDI – L2 Production Support Engineer (Payments) - Associate

Details of the Division and Team:

At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions.

You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain.

Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for multiple business lines like High Value/Low value / Bulk / Instant / Cheques payments. Team provides 24x7 support and follows ‘follow the sun’ model to provide exceptional and timebound services to the clients.

Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End to End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank.

You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Flexible working arrangements

• 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model

• As an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuous improvement.

• Escalation, Management, and communication of major production incidents

• Liaising with development teams on new application handover and 3rd line escalation of issues

• Application rollout activities (may include some weekend activities)

• Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability

• Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.

• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.

• Update the RUN Book and KEDB as and when required.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

Your skills and experience:

• Minimum 5 years’ experience in IT in large corporate environments, specifically in a L2 production support role.

• Good hands-on knowledge of databases (Oracle/PLSQL etc.), including working experience of writing SQL scripts and queries.

• Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, tools for automation (RPA, Workload, Batch)

• Understands ITIL Practices

• Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)

• Understanding on environments - Middleware (e.g.MQ, WebLogic, Tomcat, Jboss, Apache, Kafka etc, Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)

• Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics.

• Experience in Cloud Services platforms (GCP/ AWS/ Azure).

• Exposure on Payments domain fundamentals & SWIFT message types

• Knowledge in Udeploy , Bit bucket, Jenkins.

• Bachelor’s degree in Computer Science or Information Technology or Programming & Systems Analysis or Science (Computer Studies)

How we’ll support you:

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.

Deutsche Bank & Diversity

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.