Front Desk Customer Service Officer (DSC/ET)
$ 2,700 - $ 2,700 / Per Mon
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To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.
Key Accountabilities / Responsibilities
The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.
Key responsibilities and functions include:
Receive and welcome the visitors with a polite and cheerful disposition
Register and enroll visitors facial recognition efficiently and accurately
Provide efficient queue management and crowd control where needed
Protect and maintain accurate and updated visitor records according to PDPA requirements
Key management including issue, return and accounting for all keys on a daily basis
Able to multitask and to work fast
Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
Monitor attendance and prepare report as needed.
Comply and adhere to SOPs, policies, guidelines and processes
Flexibility to change roster should there be a need to.
Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
To participate in digitisation exercises, organising files and documents as necessary.
Requirements
Track record for excellent Customer Service
Able to learn quickly and adapt to changes.
Good interpersonal and communication skills
Good command of English (written and spoken).
IT savvy and familiar with common software.
WSQ certification in customer service is an advantage
Key Accountabilities / Responsibilities
The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.
Key responsibilities and functions include:
Receive and welcome the visitors with a polite and cheerful disposition
Register and enroll visitors facial recognition efficiently and accurately
Provide efficient queue management and crowd control where needed
Protect and maintain accurate and updated visitor records according to PDPA requirements
Key management including issue, return and accounting for all keys on a daily basis
Able to multitask and to work fast
Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
Monitor attendance and prepare report as needed.
Comply and adhere to SOPs, policies, guidelines and processes
Flexibility to change roster should there be a need to.
Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
To participate in digitisation exercises, organising files and documents as necessary.
Requirements
Track record for excellent Customer Service
Able to learn quickly and adapt to changes.
Good interpersonal and communication skills
Good command of English (written and spoken).
IT savvy and familiar with common software.
WSQ certification in customer service is an advantage
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