Customer Service Ambassador - Automotive Retail
$ 3,000 - $ 3,000 / Per Mon
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Original
Simplified
Working Hours: 44 hours per week with shifts assigned on a roster basis by the reporting manager
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. They are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.
Greeting the customer
Providing a warm welcome to each and every customer entering our experience centre, making them feel at home
Managing large customer numbers during high traffic in the experience centre
Guiding the customer and optimizing their experience
Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom
Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre
Requirements
Formal Qualifications
The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.
Social skills
Customer and team-oriented
Highly service-oriented
Exceptionally helpful and caring towards others and understanding of their needs
Drive and autonomy
Highly self-motivated individual that is determined to follow-through on their tasks
Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.
A passion for the automotive industry and a commitment to support other team members during low traffic periods
Additional Requirements
Ability to work evening hours, weekends and holidays
EA License No: 17C8724
Key Responsibilities
Main Duties:
As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. They are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.
Greeting the customer
Providing a warm welcome to each and every customer entering our experience centre, making them feel at home
Managing large customer numbers during high traffic in the experience centre
Guiding the customer and optimizing their experience
Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom
Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre
Requirements
Formal Qualifications
The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.
Social skills
Customer and team-oriented
Highly service-oriented
Exceptionally helpful and caring towards others and understanding of their needs
Drive and autonomy
Highly self-motivated individual that is determined to follow-through on their tasks
Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.
A passion for the automotive industry and a commitment to support other team members during low traffic periods
Additional Requirements
Ability to work evening hours, weekends and holidays
EA License No: 17C8724
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