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Customer Service Staff

Salary undisclosed


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Job Responsibilities

  • Plan delivery schedule and manage logistics arrangements to customers.

  • Handle complex customer issues and escalated complaints/ calls.

  • Resolve customers' complaints in accordance with company's policies and refer to respective department heads for unresolved case.

  • Follow up with respective departments on status of solutions to customers' request and complaint.

  • Prepare monthly reports for manager with regards to the entire department's performance.

  • Support sales and marketing team by providing relevant information including customer feedback and sales leads.

  • To assist in other activities/functions organized by the Company.

  • To attend necessary training and discussion session to improve product knowledge.

  • To liaise with other departments and to resolve problems related to inter-department communication and make suggestions on improvements.

  • Maintaining high degree of integrity and confidentiality - keeping customers' information confidential at all times.

  • Job Requirements:

  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications. Additional Work Details:

  1. Location - Pacific Tech Centre, Jalan Timor (Accessible via the bus-stops with close proximity to the building. The two MRT stations close to the building are Redhill and Queenstown station).

  2. Working Hour: Monday - Friday. (From 10am - 7pm) 1 hour lunch.

  3. Saturday Compulsory OT (Alternate) (10-7pm)

  4. Package: Basic Salary (44 hours + 4 hours OT - Saturday)

  5. Flat Rate SGD20/hour for Saturday OT Additional SGD100.00 allowance will be given to staff who completed eight working (8)hours on every alternate Saturday Job Type: Full-time

  • Pay: From $2800 - $3500 Depending on Experience per month

Schedule:

  • Monday to Friday

  • Weekend availability

  • Supplemental Pay:Performance bonus

  • Experience:Customer service: 1 year (Preferred)

  • Work Location: In person


Summary of role requirements:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role