Customer Service Staff
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Job Responsibilities
Plan delivery schedule and manage logistics arrangements to customers.
Handle complex customer issues and escalated complaints/ calls.
Resolve customers' complaints in accordance with company's policies and refer to respective department heads for unresolved case.
Follow up with respective departments on status of solutions to customers' request and complaint.
Prepare monthly reports for manager with regards to the entire department's performance.
Support sales and marketing team by providing relevant information including customer feedback and sales leads.
To assist in other activities/functions organized by the Company.
To attend necessary training and discussion session to improve product knowledge.
To liaise with other departments and to resolve problems related to inter-department communication and make suggestions on improvements.
Maintaining high degree of integrity and confidentiality - keeping customers' information confidential at all times.
Job Requirements:
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications. Additional Work Details:
Location - Pacific Tech Centre, Jalan Timor (Accessible via the bus-stops with close proximity to the building. The two MRT stations close to the building are Redhill and Queenstown station).
Working Hour: Monday - Friday. (From 10am - 7pm) 1 hour lunch.
Saturday Compulsory OT (Alternate) (10-7pm)
Package: Basic Salary (44 hours + 4 hours OT - Saturday)
Flat Rate SGD20/hour for Saturday OT Additional SGD100.00 allowance will be given to staff who completed eight working (8)hours on every alternate Saturday Job Type: Full-time
Pay: From $2800 - $3500 Depending on Experience per month
Schedule:
Monday to Friday
Weekend availability
Supplemental Pay:Performance bonus
Experience:Customer service: 1 year (Preferred)
Work Location: In person
Summary of role requirements:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Working rights required for this role