Engagement Manager (Surveys, Corporate)

• Develop and maintain strong relationships with customers and ensure customer satisfaction throughout the project lifecycle.
• Handled critical client with good communication skills (mainly via phone call and site visiting)
• Adhere to required Standard Operating Procedures (SOP) in operations
• Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this
• Update accurately the daily operations reports so that performance can be accountable
• Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry
• Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases
• Act as a point of contact for customer inquiries, concerns, and feedback, ensuring excellent customer service.
• Ensure compliance with internal processes, procedures, and quality standards.

Requirements:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Strong analytical and problem-solving skills.
  
• Attention to detail and strong documentation skills.
• Preferably strong in HR knowledge.
• Comfortable working in a call centre environment

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1770602 (Teng Min Yee)