Assistant Station Manager - Circle Line
$ 2,055 - $ 2,055 / Per Mon
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Original
Simplified
Responsibilities
Man or drive the PV according to duty roster plan and when assigned by supervisors
Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC)
Conduct security patrol in the train and report faults and abnormalities discovered to OCC
Handle and process transactions for passenger (e.g. problem cards, upgrades)
Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area)
Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares)
Assists SM to perform administrative duties (e.g. upkeep logbooks, station files and circulars)
Ensure the opening and closing of the station according to the appropriate timetable
Handles all train and station incidents and emergencies (e.g. accident and train related fault/alarm)
Be part of Company Emergency Response Team where one is expected to undergo CERT course
Responsible for their own as well as their Team’s Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities
Qualifications & Work Experience
NITEC/ Higher NITEC with Engineering background
Work on three rotating shift including weekends and public holidays
Able to differentiate all colors (as not all indicators are accessible)
Participate in exercises with internal or external agencies when required
Experience in frontline customer service working is preferred
Skills
Basic computer literacy
Customer-service oriented
Meticulous and alert
Work independently and be a good team player
Able to work under stress and pressure
Communicate effectively and clearly
Man or drive the PV according to duty roster plan and when assigned by supervisors
Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC)
Conduct security patrol in the train and report faults and abnormalities discovered to OCC
Handle and process transactions for passenger (e.g. problem cards, upgrades)
Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area)
Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares)
Assists SM to perform administrative duties (e.g. upkeep logbooks, station files and circulars)
Ensure the opening and closing of the station according to the appropriate timetable
Handles all train and station incidents and emergencies (e.g. accident and train related fault/alarm)
Be part of Company Emergency Response Team where one is expected to undergo CERT course
Responsible for their own as well as their Team’s Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities
Qualifications & Work Experience
NITEC/ Higher NITEC with Engineering background
Work on three rotating shift including weekends and public holidays
Able to differentiate all colors (as not all indicators are accessible)
Participate in exercises with internal or external agencies when required
Experience in frontline customer service working is preferred
Skills
Basic computer literacy
Customer-service oriented
Meticulous and alert
Work independently and be a good team player
Able to work under stress and pressure
Communicate effectively and clearly
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