Call Centre Supervisor (Start Jan 2025)
$ 2,680 - $ 2,680 / Per Mon
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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
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Simplified
5-day work week, across Monday to Sunday,
8:30 AM to 5:30 PM / 12:30 PM to 9:30
PM
Central area - Clarke Quay
Immediate - August 2025
• Ensuring the team attains their daily Key Performance Indicators (KPIs).
• Handle incoming hotline and mailbox enquiries and follow up with respondents.
• Handle escalations/complaints cases via service recovery calls.
• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.
• Continuous improvement in standards and quality of the team via coaching efforts.
• Goals setting and conducting year-end appraisals.
Requirements:
Singaporean
At least Diploma or A levels
2-3 years’ experience in supervisory position.
Applicants with call center background, direct sales and customer fronting will be advantageous.
Able to handle escalations and complaints proficiently to de-escalate these cases.
Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.
Able to communicate effectively with internal and external stakeholders.
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1989461 (Suzana Binte Slemat) GOREF:10245
8:30 AM to 5:30 PM / 12:30 PM to 9:30
PM
Central area - Clarke Quay
Immediate - August 2025
• Ensuring the team attains their daily Key Performance Indicators (KPIs).
• Handle incoming hotline and mailbox enquiries and follow up with respondents.
• Handle escalations/complaints cases via service recovery calls.
• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.
• Continuous improvement in standards and quality of the team via coaching efforts.
• Goals setting and conducting year-end appraisals.
Requirements:
Singaporean
At least Diploma or A levels
2-3 years’ experience in supervisory position.
Applicants with call center background, direct sales and customer fronting will be advantageous.
Able to handle escalations and complaints proficiently to de-escalate these cases.
Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.
Able to communicate effectively with internal and external stakeholders.
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1989461 (Suzana Binte Slemat) GOREF:10245
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