Captain

Job Description:

• To greet guest upon arrival
• Ensure product knowledge is understood and applied
• Providing responsive and courteous service to customers through excellent service
• Interacting with guest to provide recommendations on food menu and to upsell food and drinks
• Ensure overall cleanliness of the floor, tables and outlets
• Responsible for collection of payments from customers
• Assist in the opening and closing procedures of the outlet
• Attention to detail and able to work well in a team
• Setting of table and taking orders in the outlet
• Check on customers and their meals
• Handle basic customer complaints
• Ensure that food and beverage orders are arrived in a timely manner
• To learn and have a sound knowledge of the menu and presentation standards.
• Collects supplies from stores and ensures all side-stations are correctly stocked, tidy and clean
• Carry out any other duties as per reporting manger and Area Managers (F&B)
• Managing ERP related tasks and responsibilities as required in the role

Job Requirements:

• No experience required as training will be provided
• Prior experience in Food & Beverage/Hospitality is preferred
• Proactive and enjoy interactions with customers
• Customer orientated
• Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.