Principal Solution Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

At Salesforce Digital 360, we believe customer-centric marketing is the foundation of business excellence. We challenge the status quo to ensure brands are present in the moments that matter to their customers. We deliver simple-to-use, flexible, reliable and user-friendly business tools that enable companies to take their customers on an engaging 1:1 journey with their brand, at scale. We power these customer journeys for brands via our secure, 100% cloud-based technology across Email, Mobile, Social, Web, Ads, and any connected device, helping to transform businesses, driving exceptional growth for customers via the delivery of key business objectives, and just plain cool technology!

The Solutions Engineering Team: a bit about us
The Solutions Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack. We’re a fast-paced, light-hearted crew that work together, get the job done, and never take ourselves too seriously. It’s like a startup, without the capital.

Your Responsibilities: a bit about you
A Solutions Engineer at Salesforce plays a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, services, product, business consulting, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solutions Engineer must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical. The highly respected role of the Solution Engineer is seen as the voice of reason, and generally focuses on the following key areas:

• Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.

• Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.

• Deliver: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling. No dancing required, occasionally some jazz-hands help though.

• Learn: Stay up-to-date on product development and roadmap, industry trends, and industry news. Sounds easy, it’s not.

Requirements:

• Strong communication skills in English

• Pre-sales consulting experience with experience focused exclusively on the digital space

• Technical Skills on HTML, Javascript, CSS and Mobile technologies needed.

• Bachelor’s Degree in Information Technology, Computer Science, or Interactive Design

• Understanding of digital marketing best practices

• Experience Storytelling, Storyboarding, Technical Solution Design

• Experience developing mobile responsive web pages, emails and apps

• Experience with presentation software including PowerPoint, Google Slides.

• Pitching ideas, presenting to internal/external stakeholders

• A passion for solving problems

• 3 to 10+ years relevant work experience

• Industry experience across financial services, telecommunications, travel or retail preferred

Your Impact
The Salesforce Digital360 Solutions Engineer plays a critical role in supporting our growing sales team and has a direct impact on winning strategic new business by providing innovative creative solutions to complex problems through the use of unique skills to analyse, structure, solution, and present the long-term vision with clients and partners. The Solutions Engineer works with both prospects as part of the business development process, as well as existing customers to help expand, strengthen and grow relationships and ultimately help them realise the value in the Salesforce Digital 360 offering. This could be you!

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