CUSTOMER SERVICE EXECUTIVE #freshgraduatewelcome
$ 2,500 - $ 2,500 / Per Mon
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Job Description:
Provides coordinated care to Patients and Clinic Assistants / Managers by developing, monitoring and evaluating interdisciplinary care
Schedule appointments and maintain a patient care database by entering new information as it becomes available; verifying findings and reports and backing up data
To handle day to day operational issues and to ensure that they are resolved in a proper and timely manner
To provide effective and efficient full admin support to the team
Maintains quality service by establishing and enforcing organisation standards, including but not limited to managing and resolving patient feedback from various platforms
Maintains clear channel of communication with CA/CMs across all clinics via GChat/clinic chats
Handles appointment bookings and answers queries
Arranges appointments and addresses queries relating to various national health initiatives
Coordinates and follows up with corporate medical services requests
To carry out any other duties and responsibilities as may be assigned
Job requirements:Criteria / Requirement:
Able to commit in working on weekends and/or Public Holidays
Bilingual
Computer-Literate
Diploma / Degree Preferred, Fresh Graduate are welcome to apply
Relevant healthcare-related qualifications and/or customer service experiences will be an advantage
Who will be suitable in this role?:
Proactive in learning and comfortable to get hands-on
Diligent and someone who has high integrity
Able to multitask with due diligence, speed and accuracy
Ability to manage work pressures under fast-paced environments
Reliable and dependable nature
Work Environment & Benefits?:
On-job training is provided
Transport welfare is provided
Career Progression based upon individual competency and performance
Attractive OT pay for staff willing to work over and beyond their usual duties
Provides coordinated care to Patients and Clinic Assistants / Managers by developing, monitoring and evaluating interdisciplinary care
Schedule appointments and maintain a patient care database by entering new information as it becomes available; verifying findings and reports and backing up data
To handle day to day operational issues and to ensure that they are resolved in a proper and timely manner
To provide effective and efficient full admin support to the team
Maintains quality service by establishing and enforcing organisation standards, including but not limited to managing and resolving patient feedback from various platforms
Maintains clear channel of communication with CA/CMs across all clinics via GChat/clinic chats
Handles appointment bookings and answers queries
Arranges appointments and addresses queries relating to various national health initiatives
Coordinates and follows up with corporate medical services requests
To carry out any other duties and responsibilities as may be assigned
Job requirements:Criteria / Requirement:
Able to commit in working on weekends and/or Public Holidays
Bilingual
Computer-Literate
Diploma / Degree Preferred, Fresh Graduate are welcome to apply
Relevant healthcare-related qualifications and/or customer service experiences will be an advantage
Who will be suitable in this role?:
Proactive in learning and comfortable to get hands-on
Diligent and someone who has high integrity
Able to multitask with due diligence, speed and accuracy
Ability to manage work pressures under fast-paced environments
Reliable and dependable nature
Work Environment & Benefits?:
On-job training is provided
Transport welfare is provided
Career Progression based upon individual competency and performance
Attractive OT pay for staff willing to work over and beyond their usual duties
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