Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Client Success Partner

$ 14,000 - $ 16,000 / month
Original
Simplified

Client Success Partner – This role is a trusted advisor and advocate for our strategic clients, responsible for driving adoption, expansion, and renewal of our services. This role requires a deep understanding of our offerings, our clients' businesses, and the ability to build strong, long-lasting relationships. The ideal candidate possesses a proven track record in client success, service delivery, and account management within a complex technology, SaaS environment or Systems Integrator environment.

You will:

Develop a deep understanding of client needs and objectives:

  • Conduct thorough onboarding to understand clients' business goals, challenges, and key performance indicators (KPIs).
  • Proactively identify opportunities to leverage our services to address client needs and drive business value.
  • Maintain regular communication with key client stakeholders to build rapport and stay informed about evolving needs.

Drive adoption and utilization of our services:

  • Develop and execute adoption plans tailored to each client's specific requirements.
  • Provide ongoing training, support, and guidance to ensure clients maximize the value of our services.
  • Monitor service utilization and identify areas for improvement.
  • Proactively address any roadblocks or challenges hindering adoption.

Identify and pursue expansion opportunities:

  • Develop a deep understanding of our product roadmap and identify opportunities to upsell or cross-sell relevant services.
  • Collaborate with sales and product teams to develop and present compelling expansion proposals.
  • Negotiate and close expansion deals that deliver mutual value.

Secure timely renewals and minimize churn:

  • Proactively manage the renewal process, ensuring clients are satisfied with our services and understand the value they deliver.
  • Identify and mitigate any potential churn risks.
  • Negotiate and secure renewal agreements that meet both client and company objectives.

Oversee service delivery and ensure client satisfaction:

  • Act as the primary point of contact for service-related inquiries and issues.
  • Collaborate with internal teams to ensure timely and effective resolution of client issues.
  • Monitor service performance and identify areas for improvement.
  • Proactively gather client feedback and identify opportunities to enhance service delivery.

Requirements

  • MBA or Bachelor Degree in Computer Science, Information Technology, or a related field
  • With 20 years of proven success in client success, account management, or service delivery roles, preferably within a Systems Integrator, technology or SaaS company
  • Experience with CRM software (e.g., Salesforce) and project management tools
  • Ability to build rapport and establish trust with senior-level client stakeholders
  • Ability to translate technical concepts into business value and articulate the ROI of our services
  • Excellent communication and presentation skills
  • Strong problem-solving and analytical skills
  • Proactive and results-oriented
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