Client Service Assistant

Job Summary:
The Client Service Assistant will play a vital role in supporting the sales team by providing outstanding service to clients, managing inquiries and ensuring a seamless customer experience.

This position requires excellent communication skills, attention to detail and the ability to work effectively in a fast-paced environment. We pride ourselves on our commitment to customer satisfaction and our collaborative team environment.

Responsibilities:

• Respond to client inquiries via phone, email and chat in a timely and professional manner.
• Manage order entry and ensure accurate processing of sales orders and returns.
• Maintain and update client records in the system to ensure accurate data tracking and reporting.
• Conduct follow-ups with clients post-sale to ensure satisfaction and address any concerns when necessary.
• Assist in generating sales reports and analytics to support the sales team’s strategies.
• Work closely with other departments, including marketing and logistics.
• Address client issues or concerns efficiently, escalating to management as necessary.

Requirements:

• Local Diploma diploma or equivalent; additional education in business, marketing or related field is a plus.
• Previous experience in customer service or sales support preferred. No experience is welcome.
• Strong communication and interpersonal skills.
• Knowledgeable in Microsoft Office Suite.
• Ability to multitask and prioritise in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3,500.00 - $5,000.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Early shift
• Monday to Friday

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Local Polytechnic Diploma (Preferred)

Work Location: In person