Senior Executive, Operations & Technology (Customer Relationship Services)
Salary undisclosed
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Job description: Note: This is a 2 years contract. Job Summary
Represent SGX in offering effective solutions while rendering top-in-class service experience
Job Responsibilities- Answer customer enquiries received via hotline
- Resolve investors’ written queries through multi-channel customers’ platform, including emails and live chat
- Manage investors’ portfolio transactions
- Resolve or manage escalation matters
- Be an advocate for digitalization to educate & guide the investors to self-serve options to facilitate the transactions or service functionalities
- Liaise with other units to provide appropriate or customize solutions to these value clients
- Participate in or provide support for project and initiatives
- Report daily and monthly management statistics
- Complete ad-hoc assignments as required
- Experience in delivering premium quality standard to retail & corporate investors
- Project management in client facing environment. Experience in managing self-serve chatbots and machine learning skills preferred
- “Can-do” attitude and a team-player
- Eye for details with operation data analytic skill
- Strong critical thinking and problem solving ability
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