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Senior Executive, Operations & Technology (Customer Relationship Services)

Salary undisclosed

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Job description: Note: This is a 2 years contract. Job Summary

Represent SGX in offering effective solutions while rendering top-in-class service experience

Job Responsibilities
  • Answer customer enquiries received via hotline
  • Resolve investors’ written queries through multi-channel customers’ platform, including emails and live chat
  • Manage investors’ portfolio transactions
  • Resolve or manage escalation matters
  • Be an advocate for digitalization to educate & guide the investors to self-serve options to facilitate the transactions or service functionalities
  • Liaise with other units to provide appropriate or customize solutions to these value clients
  • Participate in or provide support for project and initiatives
  • Report daily and monthly management statistics
  • Complete ad-hoc assignments as required
Job Requirements
  • Experience in delivering premium quality standard to retail & corporate investors
  • Project management in client facing environment. Experience in managing self-serve chatbots and machine learning skills preferred
  • “Can-do” attitude and a team-player
  • Eye for details with operation data analytic skill
  • Strong critical thinking and problem solving ability