Business Development Manager (China-to-Global/Web3)

Job Description

1. Customer Relationship Establishment & Business Opportunity Expansion

• Proactively gain insights into key industries in Singapore region, identify key/potential customers in the China-to-Global and Web3 market, and be able to proactively find key decision-making chains and identify customers' actual needs.
• Use customer's language to start conversations, gain customer trust, mining product and technology needs, and form effective business opportunities.
• Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion.
• Regularly contact existing and potential customers to keep abreast of key information such as customers' business plans and budgets, supplier status, organizational structure, and technical environment.
• Identify customers decision-making chains, maintain relationships with key decision-making points, and establish long-term operational and technical relationships with customers' CXOs or decision makers, to obtain critical support in cooperation.

2. Product & Technological Value Delivery

• Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven major products, AI/Intelligent Computing Service, etc.,as well as the differentiated competitive advantages relative to competing companies, so as to convey the positioning of Alibaba Cloud as the best partner.
• Independently explain the standard Alibaba Cloud product solutions to customers; or with the support of Solutions Architect, independently explain the solutions matching the customer's business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for customers.

3. Decision-Making Promotion & Business Opportunity Conversion

• Promote the customer to make quick decisions to adopt and continuously use Alibaba Cloud products and technology solutions through effective resource integration and operation, create value for customers continuously.
• Through the use of a series of sales strategies, such as communication and influence, business offer, etc., to convert business opportunities, achieve results, and realize a win-win situation with customers.
• Reverse drive internal solutions to problems encountered in customer usage that impact the customer experience, drive improvements to internal product solutions and process system.

4. Business Support

• Provide customers with full lifecycle support, integrate all resources to ensure project landing, detect and resolve of product usage problems.
• Promote rapid iteration of Alibaba Cloud products on the customer-end, and support customers to achieve technical goals.

Minimum Qualifications:

• Bachelor's degree in computer science/engineering or equivalent field;
• 5+ years working experience in Sales or BD in Singapore market;
• Experience working within the Infrastructure/Platform-as-a-Service (IaaS, PaaS) market.
• Proficiency in both English and Mandarin is required as this role requires close collaboration with teams in China, and communication with customers in China.

Preferred Qualifications:

• Experience in Cloud Computing sales role in an online and inside sales capacity.
• Ability to effectively operate with flexibility in a fast-paced, dynamic team environment.
• Ability to multiple tasks with shifting priorities and varying deadlines.
• Excellent organizational and project management skills.