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Client Service Representative

Salary undisclosed

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The Role

Key accountabilities

  • Answer incoming telephone calls.
  • Liaise with the despatch team to ensure the smooth collection / delivery of specimens and documents from destination to destination.
  • Process reports and bills.
  • Troubleshooting problems that arise with assistance and guidance from the lab client service representative or client service supervisor / assistant manager.
  • Attend to patients / Clients at reception
  • Perform billing functions e.g. checking audit reports, issue credit notes, checking that charges to clients are correct.
  • Perform order entry and carrying through with the process of order entry e.g. generating STL sheets, labelling, packing, processing SOT and other tasks related to the ordering process.
  • Investigate and resolve CRM tickets.
  • Trace Laboratory results, answer or route enquiries from clients, doctors or patients.
  • Print, collate or type administrative reports related to the operation of the lab.
  • Process invoices.

Qualifications & Experience

  • Completed GCE “N” Level / GCE “O” Level/ ITE or has sufficient combination of education and experience.
  • At least 1 year of clerical or customer service experience from medical laboratory, proficient in at least one major area in the laboratory Client Service or outstanding job performance.
  • Fluent English reading and writing skills required.
  • Computer literacy, e.g. Microsoft Office.

Additional Information