Senior Executive (Integrated Operations Centre Operator)

Job Title: Senior Executive, IOC - Centre (Operations) Specialist

Posting Start Date: 27/06/2024

The Integrated Operations Centre (IOC) is a new Smart facility set up under the Division of Campus Emergency and Security, University Campus Infrastructure. The IOC leverages cutting-edge technologies to provide first-level response to functions spanning across safety and security, facilities, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness.

The IOC - Centre (Operations) Specialist will play a key role in ensuring the efficient operations of the IOC. You will be part of the pioneer team of specialists in delivering operational success for the IOC.

• Monitor and attend to alerts received from multiple technological systems - security and non-security - in the IOC.
• Evaluate incidents and escalate to the relevant action parties.
• Coordinate and manage incidents with emergency response personnel, other departments, government authorities, and service providers.
• Communicate effectively with emergency response personnel and all stakeholders.
• Gather enquiries, establish facts, and prepare reports.
• Use management software and tools to diagnose problems, collect performance statistics, and create reports.
• Document and maintain records of matters that occur during the shift.
• Ensure IOC equipment and systems are working properly.
• Identify operational problems and work with IOC management to rectify them, to support the service level requirements of the IOC.

• GCE 'A' Levels or Diploma holder, or with 3-5 years of working experience in an IOC/SOC environment.
• Must be able to work shifts.
• Experience working in an operations centre environment is preferred.
• Proficient in Microsoft Office applications.
• Possess the ability to exercise operational acumen and initiative to resolve issues, and able to work under pressure.
• Pleasant disposition with a customer-centric mindset to communicate with multiple categories of stakeholders.
• Able to articulate well to convey information with team members and higher-ups, especially in a crisis situation.
• Able to read and interpret information and data generated on the IOC platform.
• Pays close attention to detail and able to identify even the smallest irregularities.

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department: Campus Emergency & Security

Employee Referral Eligible: Yes

Job requisition ID: 25082

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