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Customer Service Executives ( 1 year Contract / SAP R3 & S4 HANA / L/C) - SS10

$ 3,500 - $ 4,500 / month


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Position: CS Executive (1yr contract) - (with potential for renewal)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: Fort canning

Starting Salary: $3000 - $4,500

The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.

Job Description:

  • Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
  • Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
  • Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
  • Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
  • Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
  • Responsible for clean shipping documents for drop shipments from our production plants.
  • Meticulous preparation of final set of shipping documents in line with customer and/or LC
  • requirements, for submission to bank.
  • Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
  • Communicate order status to country sales teams on periodic basis.
  • Ad hoc tasks/duties that may be assigned as and when necessary.

Job Requirement:

  • Diploma/Degree in relevant field
  • Experience in managing OTC for customers around the region
  • Possess strong working knowledge and negotiation of Letters of Credit via banks.
  • Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
  • Have experience in SAP R3 or S4 Hana.
  • Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

The Supreme HR Advisory Pte Ltd EA No: 14C7279

SAMUEL SIAW Reg No: R24124745

Position: CS Executive (1yr contract) - (with potential for renewal)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: Fort canning

Starting Salary: $3000 - $4,500

The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.

Job Description:

  • Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
  • Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
  • Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
  • Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
  • Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
  • Responsible for clean shipping documents for drop shipments from our production plants.
  • Meticulous preparation of final set of shipping documents in line with customer and/or LC
  • requirements, for submission to bank.
  • Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
  • Communicate order status to country sales teams on periodic basis.
  • Ad hoc tasks/duties that may be assigned as and when necessary.

Job Requirement:

  • Diploma/Degree in relevant field
  • Experience in managing OTC for customers around the region
  • Possess strong working knowledge and negotiation of Letters of Credit via banks.
  • Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
  • Have experience in SAP R3 or S4 Hana.
  • Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745