Service Ambassador
$ 2,800 - $ 3,200 / Per Mon
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- Guest Welcome and Interaction:
- Greet guests warmly upon arrival and provide a friendly first impression.
- Assist with seating guests, presenting menus, and explaining special dishes or promotions.
- Build rapport with customers to create a positive dining experience.
- Table Management:
- Oversee guests’ needs throughout their dining experience.
- Coordinate with waitstaff to ensure timely food and beverage delivery.
- Monitor tables for cleanliness and reset them promptly for new guests.
- Personalized Service:
- Offer customized recommendations based on guest preferences.
- Address specific dietary requirements or special requests professionally.
- Anticipate guest needs and proactively offer assistance.
- Complaint Resolution:
- Handle guest concerns or complaints promptly and effectively.
- Collaborate with the restaurant manager to resolve issues and ensure guest satisfaction.
- Upselling and Promotions:
- Promote restaurant specials, events, or loyalty programs.
- Upsell premium menu items or beverages to enhance the dining experience.
- Coordination and Communication:
- Serve as the link between guests and restaurant staff, ensuring seamless communication.
- Support kitchen, and managers to ensure smooth service.
- Maintaining Professionalism:
- Uphold the restaurant's service standards, etiquette, and grooming guidelines.
- Represent the restaurant’s values, ensuring all guests receive exceptional hospitality.
Skills Required for a Service Ambassador:
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to handle high-pressure situations gracefully.
- Upselling and sales knowledge.
- Familiarity with restaurant operations and POS systems.
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