Epicareer Might not Working Properly
Learn More

Service Ambassador

$ 2,800 - $ 3,200 / Per Mon

Apply on


Original
Simplified
  1. Guest Welcome and Interaction:
    • Greet guests warmly upon arrival and provide a friendly first impression.
    • Assist with seating guests, presenting menus, and explaining special dishes or promotions.
    • Build rapport with customers to create a positive dining experience.
  2. Table Management:
    • Oversee guests’ needs throughout their dining experience.
    • Coordinate with waitstaff to ensure timely food and beverage delivery.
    • Monitor tables for cleanliness and reset them promptly for new guests.
  3. Personalized Service:
    • Offer customized recommendations based on guest preferences.
    • Address specific dietary requirements or special requests professionally.
    • Anticipate guest needs and proactively offer assistance.
  4. Complaint Resolution:
    • Handle guest concerns or complaints promptly and effectively.
    • Collaborate with the restaurant manager to resolve issues and ensure guest satisfaction.
  5. Upselling and Promotions:
    • Promote restaurant specials, events, or loyalty programs.
    • Upsell premium menu items or beverages to enhance the dining experience.
  6. Coordination and Communication:
    • Serve as the link between guests and restaurant staff, ensuring seamless communication.
    • Support kitchen, and managers to ensure smooth service.
  7. Maintaining Professionalism:
    • Uphold the restaurant's service standards, etiquette, and grooming guidelines.
    • Represent the restaurant’s values, ensuring all guests receive exceptional hospitality.

Skills Required for a Service Ambassador:

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to handle high-pressure situations gracefully.
  • Upselling and sales knowledge.
  • Familiarity with restaurant operations and POS systems.