Assistant Vice President, Group Partnership Performance

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

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Purpose

• Drive performance improvement as measured by APE and VNB in our bank partnerships
• Lead M&A activities from Partnership Distribution team perspective

Key accountabilities

• Thought leader to support FWD achieving its strategic goals as partner-of-choice for rapidly digitizing banks
• Represent FWD in formal governance situations (e.g. Steering Committees – both internal and with Bank partners). Lead, provide leadership and direction to junior members of the team
• Liaise with Group Distribution Strategy & Governance, Group Finance and Group M&A and Strategy for new partnership opportunities
• Actively provide recommendations to BU on bancassurance deal structure and lead discussion on partnership deals (source/select right partners considering BU work capacity, workload for launch and business impact)
• Constructively challenge and support local banca teams to identify and implement improvement initiatives
• Advise local BU on different commercial models for digital company partnerships
• Structure and provide guidance to local BU for sales projections and proposal development
• Lead partnership opportunities from negotiation, identifying Distribution Agreements terms/conditions
• Provide guidance and bridge between Group Office / BU on digibank proposals (analysis on different customer segments, account management and partnership support requirement, joint marketing activities and bundled product/ promotion offers, opportunities for digital banc products)
• Build out excellence in lead tracking and lead management
• Support sales force effectiveness and Sales Force analytics
• Ensure we successfully cover different segment groups in the banks (HNW, lower mass, SME and ecosystems in particular)
• Compliance and sales quality and consistency monitoring, e.g. mystery shopping)
• Provide guidance and knowledge transfer on partnership renewal terms
• Provided advice on Affluent propositions around products, UW, policy servicing, customer services and marketing and events/ campaigns
• Representative from Partnership Distribution in driving ELITE Partnership initiatives, e.g. Banca 2.0-4.0, to enhance sellers experience and improve customer journey.
• Lead and provide best practices on expansion – such as telemarketing and broker channels

Qualifications / experience

• Minimum 15 years’ experience with proven track record in Asian bancassurance, in both insurance and bank roles
• Experience in a regional function, knows how to get results through influencing and persuasion, able to work together successfully with senior bank stakeholders
• Ability to represent the organization externally.
• Ability to lead, influence without authority and collaborate with external partners
• Ability to build and maintain strong internal relationships as well as with the bank stakeholders
• In depth insights in bancassurance trends
• High cultural awareness across Asia markets

Knowledge & technical skills

• Strong understanding of life insurance products, and partnership distribution channel operations and strategies

• Strong in business financials; Analytical thinking
• Strong communication skills; fluency in spoken and written English essential
• Excellent organizational, problem solving and communication skills.
• Able and willing to work independently and act as team lead in a cross-functional environment
• Skilled in partner engagement for ideation and problem-solving facilitation with stakeholders.
• Good understanding of project management methodologies, framework and standards.