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- Operate the day to day IT Service Desk to our employees through emails and online ticketing system.
- Monitors and track incident, service request in IT ticketing system. Responsible for dispatching and escalating ticket to next support level. Continuous monitoring and forward movement of end user issues until they are resolved.
- Manage and operate the installation/delivery of all End User Device including Desktops, Laptops, Monitors, Phones, Printers and Mobile device.
- Responsible for all PC heath status; ensure all computers are properly patched and virus protected.
- Provide assistance to users regardless of their geographical location.
- Performing any other IT related duties including on-demand project.
- Manage telecommunication system and cabling system. Work with external vendor to ensure smooth operations and SLA are met.
- Prepare and participate in disaster recovery and unscheduled shutdown drills
- Prepare report as request by management.
- Willingness to travel up to 30% in Asia Pacific
- Any other ad-hoc tasks assigned
- Minimum Diploma level (preferred) in a Computer Science or equivalent
- ITIL foundation certification highly preferred
- Some working knowledge in an IT Support Organization
- Preferably 1-3 years of related working experience
- Experience in handling different level of end users
- Experience in handling user request and communicate expectation
- Candidates with relevant qualifications are encouraged to apply
- Working knowledge of Microsoft Server and Active Directory
- Working knowledge of Microsoft Technology in General
- Working knowledge of Windows Operating System
- Excellent administration and reporting
- Good problem-solving skills.
- Good communication skills, written and verbally across all levels of the business
- High analytical problem solving and troubleshooting skills
- Excellent task management skills
- Customer service focused
- Fluent communication skills in English - both written and verbal
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