F&B Restaurant Manager - Fine Dining Cantonese Restaurant
Salary undisclosed
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- The Manager will assist the General Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are always maintained. The Manager will be leading a team of Supervisors, Captains, Service Attendants, Bartenders, and Hosts.
- This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaising with other support function departments (i.e. finance, HR, procurement, etc.) ensuring the success of the restaurant
- Support the General Manager to achieve the financial, service and other related goals that have been set for the outlet through diligent and proactive management skills
- Provide strong presence and leadership amongst the team in absence of the General Manager.
- Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency
- Review operating results with the team and identify opportunities to improve performance
- Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios
- Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.
- Inspect food items are set in proper quantities and to Hotel standards
- Review the reservation book, pre-assign designated tables and follow up on all special requests
- Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period
- Anticipate heavy business times and organize procedures to handle extended waiting lines. Seek support from other outlets where appropriate
- Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business
- Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues
- Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction
- Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction
- Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements
- Manage and update employee records.
- Responsible for maintaining and delivering schedules, reviews, discipline, staff awards, payroll, SRFs, etc
- Responsible for coordinating training of all staff as required
- Coordinate inventories and orders supplies, and equipment as required
- Maintain guest profiles on a daily basis and takes appropriate actions as necessary.
- Certificate or Diploma in Restaurant Management or extensive F&B experience.
- A minimum of two (2) years' experience in managerial roles at 5-star hotels or deluxe restaurants with prestigious Michelin Star and Black Pearl Diamond credentials.
- Good service and operational knowledge
- Basic cocktail and spirit knowledge
- Have a well-groomed, professional appearance.
- Willing and able to work on shifts, weekends and public holidays
- Able to perform under pressure
- Must be fluent in English and Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.
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