Field Service Engineer (IVD)
Salary undisclosed
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Job Responsibilities:
- Planning of corrective and preventive action visits for Sysmex’s Singapore customers
- Provide technical support to local (SG) customers as needed to ensure customer needs are met
- Adhere to procedures and processes to ensure department’s KPI are met
- Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis
- Manage key accounts that are being assigned
- Review and maintain spare parts in own c-location needed to support local operations
- Provide 24hrs standby for local customers on a weekly rotational basis
- Any other matter as request by team leader
Job Requirements:
- ITE or equivalent in Biomedical / Mechatronic / Electronics Engineering.
- Minimum 3-5 years or more of relevant field service experience in In Vitro Diagnostics or medical devices
- Experience in handling of Hematology, Coagulation, Urinalysis products an added advantage
- Prefer to have experience in handling medical devices including troubleshooting and servicing
- Must be PC literate and able to provide technical support for IT products
- Competence in interactive communication, problem solving and decision making
- Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy to understand manner
- Conduct with professionalism with strong interpersonal skills and customer focused
- Positive working attitude with a sense of urgency and result oriented
- Able to work independently as well as an effective team player
- Work location: Eunos
- Working hours: Monday to Friday (9am to 5:45pm)
- Only Singaporean may apply
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