Media Monitoring Analyst

Primary Function

* This role is a full time position working weekend hours + 1 week day only *

Our client’s Media Monitoring team is a center of excellence (COE) within the CAO division and is responsible for risk monitoring and business intelligence reporting for the bank and financial industry-related topics, trends and insights in social and traditional media that impact our brand and business.

We are looking for a full-time Media Monitoring Analyst to join the EMM team to support the growing demand across many lines of business.

Duties & Responsibilities

• Actively monitor key themes, trends and emerging topics
• Research and escalate risk related topics to issue owners
• Work business partners across the enterprise to understand business issues and priorities
• Work as part of a larger team in collaborative processes to create deliverables
• Prepare deep-dive analysis of discussion around topics, products and business lines as assigned
• Recognize and identify inconsistencies or inaccuracies in tools, data, analytics
• Produce metrics from tools, and export data when necessary to create additional visualizations of data
• Adhere to departmental processes and guidelines, standards and quality assurance routines
• Connect key insights to business outcomes during the analytic process
• Work closely with internal business clients and our outside partners

Skills & Qualifications

• Strong knowledge and hands-on experience using media monitoring software platforms
• Understanding of the macro social media environment and industry
• Experience with data verification, quality control and analytics
• Attention to detail and ability to analyze data at a tactical quantitative and strategic qualitative level
• Ability to synthesize data into meaningful business insights and present to internal audiences
• Ability to construct complex queries using Boolean logic to maximize results in different tools
• Ability to work closely with internal business partners to explain the impact of data and findings
• Ability to handle multiple types of reports with tight deadlines and large amounts of data
• Microsoft Office productivity tools and ability to produce professional quality level reports and presentations
• Research background and experience with a brand, agency, or vendor

Education & Experience

• Strong experience in monitoring tools, such as Brandwatch, Cision, or Talkwalker
• Strong analytic background and business acumen
• Ability to present findings in form of a polished deliverable with actionable insights and supporting facts
• Financial services industry background a plus