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Customer Service Executive & Ecommerce Ops
We are looking for an individual to help manage on e-retail experience on our webstore. From providing top class customer service to our valued customers, to handling the end-to-end fulfilment of the orders.
You will be working to be the key personnel to interface with our customers through our online stores
-Meticulous
-Service orientated
-Ability to multi task
-Strong command of languages
Job Scope
1. Customer Experience
- Handle Customer Enquiries via Phone and Chat (Provide great customer service, follow up, and recommendations)
- Reach out to customers to assist them in their purchase journey with us
- Handle reviews and feedback from customers
- Work with product team to provide feedback
- Reach out to customers to get feedback, and provide action plans to improve
2. Operations
- Process daily orders and manage logistics
- Manage eStore across Multi-Channels
- e-Merchandise of Products on eCommerce channels
- Overall eStore Store Management
3. eStore Merchandising
- Better merchandise our products to our customers.
Benefits
- Hold a key responsibility within a small and fast growing team
- Foster intra-preneurship within our organisation
Summary of role requirements:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 20 December 2024
- Expected salary: $1,600 - $2,600 per month
