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Service Technician

Salary undisclosed


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Photocopier Service Technician (to serve Mandarin-speaking clients)

Job Description:

We are seeking a skilled and dedicated Photocopier Service Technician with experience in photocopier repair, especially with Ricoh machines, to join our team. The successful candidate will be responsible for:

  • Installation and Commissioning: Setting up photocopier machines and ensuring connectivity at customer premises.

  • Diagnosis and Repair: Diagnosing and repairing equipment both on-site and off-site.

  • Maintenance and Troubleshooting: Investigating and resolving maintenance and repair issues.

  • Tool and Supply Management: Managing tool kits, spare parts, and consumable supplies accurately.

  • Preventive Maintenance: Conducting regular maintenance and adjustments in the field.

  • Customer Support: Providing outstanding support by meeting customer response time needs.

  • Meter Reading: Submitting meter readings in a timely manner.

  • Training: Providing training and advice to customers on the operation and basic maintenance of machines.

  • Professional Interaction: Maintaining a professional demeanor in all customer interactions.

  • Relationship Building: Establishing good relationships with customers and colleagues.

  • Additional Duties: Performing any other duties assigned by supervisors.

Job Requirements:

  • Language Skills: We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients.

  • Experience:

    • Hands-on repair/service experience with any brand of copier machines, such as Canon, Ricoh, Xerox, etc., is preferred.

    • Those without relevant experience but with a keen interest and commitment to learning are encouraged to apply, as comprehensive on-the-job training is provided.

  • License: Valid driving license is required.

  • Customer Service: Strong customer service orientation.

  • Technical Skills:

    • PC literate and familiar with basic network knowledge is an advantage.

    • Knowledge in networking/installation is an advantage.


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
    • Saturday: Evening, Afternoon, Morning
  • No experience required for this role
  • Work visa can be provided for this role
  • Expected salary: $2,300 - $2,800 per month