Customer Service Staff
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Customer Interaction: Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner. Provide accurate information about products, services, and company policies. Assist customers with placing orders, making returns, and processing exchanges.
Issue Resolution: Address customer complaints, troubleshoot problems, and follow up to ensure issues are resolved satisfactorily. Escalate complex issues to the appropriate department or supervisor when necessary.
Record Keeping: Maintain up-to-date and accurate customer records, including details of inquiries, complaints, and transactions. Document customer interactions and actions taken in the company’s CRM system.
Collaboration: Work closely with other departments to provide seamless customer service.
Customer Feedback: Collect and analyze customer feedback to identify areas for improvement in products, services, or customer processes. Provide suggestions to management on how to improve the overall customer experience.
Compliance: Adhere to company policies and procedures, as well as industry regulations and best practices. Ensure all customer service activities comply with legal and ethical standards.
Performance Monitoring: Meet or exceed key performance indicators (KPIs) related to customer service, such as response times, resolution rates, and customer satisfaction scores.
Requirements:
- Minimum 3 GCE “O” Level passes and/or proficient in English.
- Require working on shift:
1st Shift: Runs from morning to late afternoon (9:00 AM to 6:30 PM).
2nd Shift: Covers the afternoon to night hours (12:30 PM to 10:00 PM).
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Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- Saturday: Morning, Afternoon
- Sunday: Morning, Afternoon
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 02 January 2025
- Expected salary: $2,000 - $2,800 per month