Front Office Executive
Salary undisclosed
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We are looking for Full-time Hotel Front Office Associate to serve as our guests’ main point of contact and manage all aspects of their accommodation.
- 14 Days Annual Leave
- 5 days work week
- 13 months salary
- Flexi benefit
Responsibilities:
- Perform check-in and check-out procedures following hotel policies and procedures.
- Update guest information accurately in the Hotel's Property Management System (PMS).
- Manage daily arrivals, in-house guests, and future bookings through the PMS and Online Travel Agents (OTAs).
- Coordinate room/capsule readiness for guest arrivals and departures.
- Conduct inspections of public areas, guest dorms, toilets, and other areas to maintain cleanliness standards.
- Monitor and replenish pantry amenities as needed.
- Prepare and send nightly reports to relevant departments.
Requirements:
- Ability to work independently and adapt to changing situations.
- Present yourself professionally with confidence and maintain a neat appearance.
- Strong communication and organizational skills.
- Fluent in English; proficiency in additional languages is a bonus.
- Prior experience in hospitality roles like front desk agent or receptionist preferred.
- Willingness to work a flexible schedule, including weekends and shifts.
- Familiarity with Property Management Systems (PMS) and software like Opera is advantageous.
- Experience managing OTAs such as Booking.com and Agoda is a plus.
If you're enthusiastic about delivering exceptional guest service and meet these qualifications, we encourage you to apply.
Summary of role requirements:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 18 December 2024
- Expected salary: $1,900 - $2,300 per month
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