Epicareer Might not Working Properly
Learn More

Desktop Engineer (EUC) 12 months contract

$ 4,000 - $ 4,000 / month

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Duration : 12 months contract

Salary : SGD 4000

Location : Central

Working Hours : 8.30 am to 6pm

Essential duties for the position include, but are not limited to the following:
  • Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
  • Resolve incidents and problems associated with EUC equipment
  • Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
  • Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
  • Provide repair and maintenance for mobile devices
  • Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
  • Provide software break/fix services and replacement of non-warranty assets for end users
  • Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
  • Provide warranty and break/fix support for networked printers and scanners
  • Configure and support end users on mobile computing platforms
  • Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
  • Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
  • Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
  • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
  • Utilize problem management database and systems to track and report on customer calls and requests.
Experience:
  • Requires 3+ years of related work experience
  • Sound knowledge of imaging tools (SCCM, MDT)
  • Sound knowledge of data backup and recovery tools
  • Installing, upgrading, and migrating to Windows 7/10
  • Deploying Windows 7/10 in large enterprises
  • Configuring hardware and applications
  • Configuring network connectivity
  • Configuring access to resources
  • Configuring mobile computing
  • Monitoring and maintaining systems that run Windows 7/10
  • Configuring backup and recovery options
Certifications:
  • A+ Certification


PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1871815 (Saravanan)