Call Centre Officer / Patient Service Associate (Woodlands / Shift / Healthcare)
$ 2,500 - $ 2,500 / Per Mon
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Job Description
Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
Manage protocols (such as fire & emergency messages)
Liaise with other department enquiries and requests
Manage customers’ feedback
Make accurate data entry to the CRM System and maintain records.
Participate in trainings, tests and audits when required.
Pay Package
Salary: Junior - $2,500, Senior - $3,000
Yearly performance bonus
Working hours (Shift and rostered)
Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9PM,
Night Shift: 8.30PM to 8.00AM.
Shift shall be rostered. - With 1 hour of mealtime
5-day work week, inclusive of 1 weekend workday
General Requirements:
Able to work independently as well as in a team
Proficient in MS Excel / office
Pleasant personality and customer service oriented
Skills Required
CRM
Customer Service Oriented
Microsoft Office
Customer Experience
Interpersonal Skills
Healthcare Administration
B2B Accurate Data Entry
"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."
Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
Manage protocols (such as fire & emergency messages)
Liaise with other department enquiries and requests
Manage customers’ feedback
Make accurate data entry to the CRM System and maintain records.
Participate in trainings, tests and audits when required.
Pay Package
Salary: Junior - $2,500, Senior - $3,000
Yearly performance bonus
Working hours (Shift and rostered)
Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9PM,
Night Shift: 8.30PM to 8.00AM.
Shift shall be rostered. - With 1 hour of mealtime
5-day work week, inclusive of 1 weekend workday
General Requirements:
Able to work independently as well as in a team
Proficient in MS Excel / office
Pleasant personality and customer service oriented
Skills Required
CRM
Customer Service Oriented
Microsoft Office
Customer Experience
Interpersonal Skills
Healthcare Administration
B2B Accurate Data Entry
"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."
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