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11 Months Call Centre Officer (Bank, part-time)

Salary undisclosed

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Working hours:


9AM – 1PM or 10.30AM – 2.30PM
5-day work week (may include weekends & PH)
Training about 10-12 full days (training batch 27/12/24)

Job Scope

Handle calls and/ or emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services



Respond to customers’ queries and concerns with the aim of achieving first call resolution.
Follow up promptly with customers to resolve issues
Provide customers’ feedback to respective business partners to improve customer experience
Introduce and educate customers on the self-service/automated banking channels.
Perform after- call administration work
Use customer service and sales skills to optimise customer satisfaction of each customer contact
Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services
Other ad hoc duties assigned




Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599