IT Support (Service Desk) - 1 month contract
$ 1,500 - $ 1,500 / Per Mon
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We are seeking a detail-oriented and customer-focused IT Help Desk Support Specialist to join our team. The ideal candidate will provide first-level technical support, troubleshoot IT-related issues, and ensure prompt resolution or escalation. This role is critical in ensuring smooth IT operations and maintaining high user satisfaction across the organization.
Key Responsibilities:
Technical Support:
Respond to incoming help desk tickets, emails, and phone calls.
Troubleshoot and resolve hardware, software, and network-related issues.
Assist with password resets, user account management, and system access issues.
System Maintenance:
Monitor and maintain computer systems and networks.
Perform routine updates, patches, and backups on user systems and devices.
Assist in hardware setup, deployment, and inventory management.
Escalation and Coordination:
Escalate unresolved issues to higher-level IT staff or external vendors as needed.
Track and document the resolution process for escalated issues in the ticketing system.
End-User Training and Documentation:
Provide training to employees on IT tools, systems, and security best practices.
Create and update user manuals, FAQs, and troubleshooting guides.
Security and Compliance:
Enforce IT policies and procedures, ensuring compliance with organizational standards.
Assist in detecting and mitigating potential cybersecurity threats.
Collaboration:
Work closely with other IT team members to ensure seamless technology integration and updates.
Support IT project initiatives such as system upgrades or migrations.
What We’re Looking For
Basic knowledge of computers and operating systems (Windows and/or Mac).
Good communication and problem-solving skills.
A helpful attitude and ability to explain things simply to users.
Some IT support experience is helpful but not required
EA License No.: 06C5060
Key Responsibilities:
Technical Support:
Respond to incoming help desk tickets, emails, and phone calls.
Troubleshoot and resolve hardware, software, and network-related issues.
Assist with password resets, user account management, and system access issues.
System Maintenance:
Monitor and maintain computer systems and networks.
Perform routine updates, patches, and backups on user systems and devices.
Assist in hardware setup, deployment, and inventory management.
Escalation and Coordination:
Escalate unresolved issues to higher-level IT staff or external vendors as needed.
Track and document the resolution process for escalated issues in the ticketing system.
End-User Training and Documentation:
Provide training to employees on IT tools, systems, and security best practices.
Create and update user manuals, FAQs, and troubleshooting guides.
Security and Compliance:
Enforce IT policies and procedures, ensuring compliance with organizational standards.
Assist in detecting and mitigating potential cybersecurity threats.
Collaboration:
Work closely with other IT team members to ensure seamless technology integration and updates.
Support IT project initiatives such as system upgrades or migrations.
What We’re Looking For
Basic knowledge of computers and operating systems (Windows and/or Mac).
Good communication and problem-solving skills.
A helpful attitude and ability to explain things simply to users.
Some IT support experience is helpful but not required
EA License No.: 06C5060
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