CUSTOMER SERVICE OFFICER (CALL CENTRE, OFFICE HOUR, PERMANENT)
$ 3,000 - $ 3,000 / Per Mon
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Job responsibilities:
Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.
Who are we looking for?
Candidate must possess at least a O level or Nitec level in any field.
Preferably with at least 2 years of relevant working experience in handling cases in a call centre or service industry environment.
Possesses strong time management skills with ability to multi-task and is motivated to exceed expectations.
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
Strong ability to write succinctly.
Excellent verbal and written communication skills in English and the language of the supporting market (Preferably Mandarin speaking to communicate with Mandarin speaking customer).
Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.
Who are we looking for?
Candidate must possess at least a O level or Nitec level in any field.
Preferably with at least 2 years of relevant working experience in handling cases in a call centre or service industry environment.
Possesses strong time management skills with ability to multi-task and is motivated to exceed expectations.
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
Strong ability to write succinctly.
Excellent verbal and written communication skills in English and the language of the supporting market (Preferably Mandarin speaking to communicate with Mandarin speaking customer).
Similar Jobs
