In this role, you will manage the clinic’s daily operations, ensuring efficient service delivery and high patient satisfaction. This role reports directly to the Medical Director.

Responsibilities

· Patient registration and appointments management

· Perform simple triage and take measurements (temperature, weight, heigh)

· Handling enquiries (Calls, Email, Social media, SMS, WhatsApp)

· Billing, payments collection and reconciliation of financial transactions

· Process CHAS, Medisave and TPA claims, maintain records and track payments of TPA

· Assisting doctors with clinical procedures and administrative tasks

· Coordinate with external service providers, such as laboratories, imaging centres and specialist referral centres to arrange patient tests and procedures as required.

· Maintaining patient records in accordance with MOH guidelines

· Ensuring cleanliness and sterilization of clinic equipment and premises

· Stock management of medical supplies and consumables

Requirement

· Able to work independently and self-motivated.

· Has previous experience (minimally 1 year) as Clinic Assistant in Singapore

· Patient obsession and focusing on bringing exceptional service to patients.

· A positive attitude and a genuine commitment at work

· Strong organisational abilities and attention to detail, capable of managing multiple tasks efficiently in a fast-paced setting.

· Able to work shifts and on weekends

· Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals, including patients, families, and colleagues.

· Computer savvy, able to use SGiMED Hummingbird

· Uphold strict confidentiality regarding patient information and medical records, in accordance with regulatory guidelines.

· Any other administrative duties as instructed by Medical Director

· Able to commence work immediately or within short notice. Training will be provided.

Summary of role requirements: