Operations Executive

About Jetstar Asia

Jetstar Asia first took to the skies in December 2004. As a Singapore-registered airline, Jetstar Asia has been frequently ranked as a top airline here at the Singapore air hub. Recognized as one of the world’s safest low cost carriers since 2017 by airlineratings.com, we continue to retain our position as the most punctual Low Cost Carrier in Asia Pacific, according to OAG.

Jetstar Asia is part of the greater Jetstar Group of airlines. It's made up of Jetstar Airways (a subsidiary of the Qantas Group) in Australia and New Zealand and Jetstar Japan in Japan.

The Jetstar Group is one of Asia Pacific’s fastest growing airline brands with one of the most extensive ranges of destinations in the region. Together we have built a truly amazing business, growing from 700 to more than 7,000 team members. Day in and day out, our teams across Asia Pacific search for new ways to make travel more affordable.

We have achieved all this by being true to our low cost DNA and delivering great travel experiences.

Therefore, a culture of innovation has flourished at Jetstar. Today, we are much more than just low fares airline – we offer smart solutions and travel experiences. We also have a shared passion in delivering consistent and friendly service to our customers and maintaining safety as our number one priority.

Jetstar thrives on innovation. We are always looking to employ ambitious, proactive team-orientated professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.

As part of the Jetstar Asia's Network Operations team, you are responsible for flight watch duties; ensuring relevant information is transmitted to crew via suitable means and follow up in absence of acknowledgement from crew; coordinate with dispatch service provider and act as medium between flight dispatch and the pilot for operational support.

Key responsibilities of this role are:

• Ensure flights are crewed efficiently daily,
• Ensure crew rosters are repaired following any disruptions to daily operations
• Implement disruption management actions to maintain schedule and recover from disruption,
• Promptly answer all phone queries addressed to the Operations Centre.
• Liaise and negotiate with engineering service provider during disruptions to ensure aircraft recovery and maintenance requirements are met and retained.
• Coordinate with various GHA and track all departures, arrivals. In event of delay, disruption, technical or diversion scenario take corrective action and/or escalate to next level as appropriate,
• Upkeep and provision of necessary documentation required for flights
• Archive post flight documents and provide support during inspections and audits as prescribed by the state regulator,
• Collate and distribute Daily Operations Report.
• Filing APP, CTA for crew at the required ports.
• Continuously review and suggest improvements to Operations Control procedures and processes.

To be successful in this role, you will need to demonstrate the following skills & experiences:

• Diploma, at least 2 years of relevant experience,
• Accredited Flight Dispatch Training qualification,
• Flight dispatch / flight planning experience required.
• Excellent written and verbal communication skills,
• Excellent interpersonal skills and the ability to establish sound working relationships with all levels of organization,
• Strong team player with a commitment to safety.

Jetstar thrives on innovation. We are always looking to employ ambitious, proactive team-orientated professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. As part of the Jetstar Asia's Network Operations team, you are responsible for flight watch duties; ensuring relevant information is transmitted to crew via suitable means and follow up in absence of acknowledgement from crew; coordinate with dispatch service provider and act as medium between flight dispatch and the pilot for operational support. Key responsibilities of this role are: • Ensure flights are crewed efficiently daily, • Ensure crew rosters are repaired following any disruptions to daily operations • Implement disruption management actions to maintain schedule and recover from disruption, • Promptly answer all phone queries addressed to the Operations Centre. • Liaise and negotiate with engineering service provider during disruptions to ensure aircraft recovery and maintenance requirements are met and retained. • Coordinate with various GHA and track all departures, arrivals. In event of delay, disruption, technical or diversion scenario take corrective action and/or escalate to next level as appropriate, • Upkeep and provision of necessary documentation required for flights • Archive post flight documents and provide support during inspections and audits as prescribed by the state regulator, • Collate and distribute Daily Operations Report. • Filing APP, CTA for crew at the required ports. • Continuously review and suggest improvements to Operations Control procedures and processes. To be successful in this role, you will need to demonstrate the following skills & experiences: • Diploma, at least 2 years of relevant experience, • Accredited Flight Dispatch Training qualification, • Flight dispatch / flight planning experience required. • Excellent written and verbal communication skills, • Excellent interpersonal skills and the ability to establish sound working relationships with all levels of organization, • Strong team player with a commitment to safety.