Front Desk

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations (Front Desk) representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations (Front Desk) role is crucial in maintaining a positive and professional image for our tuition centre.

Job Responsibilities:

• Greet students, parents, and visitors as they enter and provide a welcoming atmosphere

• Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information

• Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation

• Schedule appointments for students and parents to meet with teachers or staffs as needed

• Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively

• Collect tuition fees and ensure accurate recording of payments

• Manage, maintain and update student records, administrative documents and centre-related supplies

• Record all math questions in the system

• Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents

• Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary

• Perform general office tasks, such as photocopying, filing and organising office supplies

• Inspect tuition centre and office regularly and report any non-compliance and support essential maintenance of facilities and equipment, coordinate with vendors for repair and maintenance of tuition centre as and when required

• Administrative duties and other ad-hoc duties as assigned

Job Requirements:

• Min. GCE O’ Levels

• No experience required, training will be provided

• Good interpersonal, oral and written communication skills

• Fast-paced working environment, able to multi-task and meticulous

• 44 hours per week, able to commit weekdays (inc. evenings) & weekends

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Afternoon, Morning, Evening
  • Sunday: Evening, Morning, Afternoon
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $2,500 - $3,500 per month