Duty Manager
$ 2,000 - $ 2,000 / Per Mon
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DUTY MANAGER, CRUISE SERVICES
THE ROLE
Oversee and manage terminal and wharf operations, including the terminal’s equipment and facilities.
Monitor, update and ensure compliance with service standards, policies, procedures and Cruise Terminal Authority guidelines to fulfill and deliver good service quality.
Plan, communicate and liaise with external stakeholders on operational matters.
Prepare and submit relevant reports to management, government authorities and stakeholders.
Plan, guide and deploy porters, traffic marshals and service ambassadors to perform their roles.
Some knowledge installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks.
Undertake other ad-hoc assignments and duties as required.
THE PERSON
Higher Nitec and Diploma holders with experience in operations work.
Strong verbal and written communication skills.
Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
Customer service focus with high level of flexibility and adaptability.
Able to work on rotating shifts (including weekends and public holidays).
Willing to do some manual work.
Fresh graduates are welcomed to apply.
THE ROLE
Oversee and manage terminal and wharf operations, including the terminal’s equipment and facilities.
Monitor, update and ensure compliance with service standards, policies, procedures and Cruise Terminal Authority guidelines to fulfill and deliver good service quality.
Plan, communicate and liaise with external stakeholders on operational matters.
Prepare and submit relevant reports to management, government authorities and stakeholders.
Plan, guide and deploy porters, traffic marshals and service ambassadors to perform their roles.
Some knowledge installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks.
Undertake other ad-hoc assignments and duties as required.
THE PERSON
Higher Nitec and Diploma holders with experience in operations work.
Strong verbal and written communication skills.
Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
Customer service focus with high level of flexibility and adaptability.
Able to work on rotating shifts (including weekends and public holidays).
Willing to do some manual work.
Fresh graduates are welcomed to apply.
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