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Call Centre Executive (Office Working Hours)

$ 2,390 - $ 2,390 / Per Mon

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5 DAYS WORKING WEEK, NO SHIFT, TRAINING PROVIDED

Mon to Thur: 8.30am to 6pm; Fri: 8.30am to 5.30pm

Contract date: 19 Dec 2024 to 31 Jan 2025 (extendable)

Training provided for 3 days (Must be able to attend all days)

Job Responsibilities:

Handle customer inquiries primarily via phone
Manage calls while utilizing customer management software (CRM), updating systems, and referencing knowledge bases to resolve issues
Assist with User Acceptance Testing (UAT)
Any other tasks as assigned

Job Requirements:

Good communication skills
Active listening
Ability to provide positive customer experience while maintaining professionalism, even in difficult or high-pressure situations

EA Personnel Name: Lisa Gunawan
EA Personnel No: R24123448
EA License No: 12C6253