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Roles & Responsibilities
Job Overview:
The Association Management Administrator is responsible for the day-to-day management and administration of the association’s operations. This role ensures efficient functioning across all departments, provides support to members, and implements initiatives aligned with the association’s goals. The ideal candidate will have excellent organizational and communication skills, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
Administrative Support:Manage and oversee daily administrative operations of the association, including scheduling meetings, preparing reports, and maintaining records. Serve as the primary point of contact for members, handling inquiries, registrations, renewals, and other requests in a timely manner. Maintain the association's membership database, ensuring accurate records and preparing membership statistics and reports as needed. Assist in managing the association’s website and social media platforms, keeping content up to date and relevant. Organize and prepare for meetings, conferences, workshops, and events, including taking minutes, managing logistics, and coordinating with vendors and stakeholders.
Member Services:Respond to member inquiries and provide exceptional customer service to maintain a positive relationship with all members. Support the development and execution of membership engagement strategies to increase recruitment, retention, and satisfaction. Assist in coordinating membership drives and campaigns to grow the association’s member base.
Financial & Operational Management:Assist with budget preparation, financial tracking, and reporting, working closely with the finance team to ensure compliance and financial health of the association. Manage invoicing, payments, and renewals for membership, events, and sponsorships. Oversee procurement of office supplies, event materials, and other resources as needed.
Board and Committee Support:Provide administrative support to the Council /EXCO and various committees, including scheduling meetings, distributing agendas, and following up on action items. Assist with the preparation of board meeting materials and reports. Coordinate communication between the board, committees, and members to ensure smooth operations.
Event Coordination:Assist with planning and execution of association events such as annual meetings, conferences, networking sessions, and educational programs. Manage event logistics, including venue selection, catering, registration, and on-site support.
Qualifications:
Bachelor’s degree in Business Administration, or related field (preferred but not required).
1-2 years of experience in an administrative or management role, preferably within an association or non-profit organization.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize workload effectively.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Familiarity with budgeting and basic financial management.
Ability to work both independently and as part of a team.
Key Competencies:
Customer Service-Oriented: Focus on building strong relationships with members and providing high-quality service.
Organized: Ability to handle multiple projects, set priorities, and manage deadlines.
Proactive: Able to anticipate needs, solve problems independently, and adapt to a changing environment.
Attention to Detail: Ensure accuracy and quality in work, particularly in managing databases, reports, and financial information.
Working Conditions:
Office-based role with occasional travel for meetings and events.
May require evening or weekend work during events or special projects.
Summary of role requirements:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Working rights required for this role
