Customer Service Assistant
$ 2,300 - $ 2,300 / Per Mon
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About the Job
Our Customer Service Team provides top-notch first point-of-contact for responding to all incoming customer inquiries, taking customer feedback, and finding solutions to their everyday technical problems.
What's in the Job
You are expected to provide first-level and point-of-contact for all inbound merchant inquiries over the telephone, emails, and other communication modes.
Provide telephone technical troubleshooting and problem resolution.
Document, track, and keep an up-to-date inquiries account on the Support Desk / CRM software on all merchant inquiries, feedback, and problem resolution status.
As part of the job, you must provide administrative support such as document digitization, data verification, and working with the other teams in customer technical problem resolution.
The Candidate
At least 1 year of prior experience in tech-related customer support.
Completed Cambridge-Singapore GCE "O" Level, its equivalent or higher.
Excellent communication skills, pleasant personality, and performance well under pressure.
You must have an eye for detail and work well in a team environment.
Competent in the use of Microsoft Windows, Microsoft Office, and use of Internet-based applications.
Prior experience in using Support Desk and CRM applications will be an advantage.
Spoken and written English is a must.
Willing to work on rotating Day and Night Shifts, weekends, and public holidays.
*Interested please click "APPLY FOR THIS JOB". Thank you.
Our Customer Service Team provides top-notch first point-of-contact for responding to all incoming customer inquiries, taking customer feedback, and finding solutions to their everyday technical problems.
What's in the Job
You are expected to provide first-level and point-of-contact for all inbound merchant inquiries over the telephone, emails, and other communication modes.
Provide telephone technical troubleshooting and problem resolution.
Document, track, and keep an up-to-date inquiries account on the Support Desk / CRM software on all merchant inquiries, feedback, and problem resolution status.
As part of the job, you must provide administrative support such as document digitization, data verification, and working with the other teams in customer technical problem resolution.
The Candidate
At least 1 year of prior experience in tech-related customer support.
Completed Cambridge-Singapore GCE "O" Level, its equivalent or higher.
Excellent communication skills, pleasant personality, and performance well under pressure.
You must have an eye for detail and work well in a team environment.
Competent in the use of Microsoft Windows, Microsoft Office, and use of Internet-based applications.
Prior experience in using Support Desk and CRM applications will be an advantage.
Spoken and written English is a must.
Willing to work on rotating Day and Night Shifts, weekends, and public holidays.
*Interested please click "APPLY FOR THIS JOB". Thank you.
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