IT Helpdesk Engineer |1 Yr Contract| GUL Circle | Basic Up to $4500
$ 4,500 - $ 4,500 / Per Mon
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Responsibilities:
Level 2 support for Singapore and is primary responsible for Client Services (CS) for Singapore sites.
Troubleshoot/resolve assigned ServiceNow incident tickets from Singapore under SEA & Asia queues/groups.
Assists CS teammates around SEA with issues when needed.
Replace broken or lost Cisco IP Phones in SG.
Provides onsite and remote support for 250+ end users for said countries
Assists setup emails for Android & iOS smartphones and devices in SG.
Escalates level 3 issues to EMEC, Network, Server, Application, Messaging, Client Engineering, Active Directory teams, etc.
Acts as a Level 1 support to IT Data Center.
Deploy computers to end users and for the yearly PC Refresh project.
Assists with IT Projects in SG.
Assists new technologies and application roll-outs to end users in SG.
Assists in performing the annual asset disposal process of defective and old desktops, laptops, and peripherals in SG.
Assists in performing IT Services functions which includes but is not limited to receiving of ticket requests for software and hardware purchases for Singapore.
Monitors IT Onboarding tickets, until the account is created, then generate temporary passwords. If the computer is required, prepare/image computer, setup Outlook, install necessary (and those that require manual installation) software and configure software if needed.
Monitors Separation Notification tickets, until Asset Recovery tasks are created.
Repair or replace break-fix or lost laptops and other IT equipment in SG.
Reimage Laptops when required in SG.
Deploy new computers and equipment to new users in PH.
Requirements:
1-2 Years of experience in IT operations and support, or IT helpdesk role.
Good understanding of IT infrastructure components, including hardware (desktops, laptops, servers, network devices) and software (operating systems, applications, network protocols).
EA Personnel Name: Jasmine Lee
EA Personnel No: R22108682
EA License No: 05C3451
Level 2 support for Singapore and is primary responsible for Client Services (CS) for Singapore sites.
Troubleshoot/resolve assigned ServiceNow incident tickets from Singapore under SEA & Asia queues/groups.
Assists CS teammates around SEA with issues when needed.
Replace broken or lost Cisco IP Phones in SG.
Provides onsite and remote support for 250+ end users for said countries
Assists setup emails for Android & iOS smartphones and devices in SG.
Escalates level 3 issues to EMEC, Network, Server, Application, Messaging, Client Engineering, Active Directory teams, etc.
Acts as a Level 1 support to IT Data Center.
Deploy computers to end users and for the yearly PC Refresh project.
Assists with IT Projects in SG.
Assists new technologies and application roll-outs to end users in SG.
Assists in performing the annual asset disposal process of defective and old desktops, laptops, and peripherals in SG.
Assists in performing IT Services functions which includes but is not limited to receiving of ticket requests for software and hardware purchases for Singapore.
Monitors IT Onboarding tickets, until the account is created, then generate temporary passwords. If the computer is required, prepare/image computer, setup Outlook, install necessary (and those that require manual installation) software and configure software if needed.
Monitors Separation Notification tickets, until Asset Recovery tasks are created.
Repair or replace break-fix or lost laptops and other IT equipment in SG.
Reimage Laptops when required in SG.
Deploy new computers and equipment to new users in PH.
Requirements:
1-2 Years of experience in IT operations and support, or IT helpdesk role.
Good understanding of IT infrastructure components, including hardware (desktops, laptops, servers, network devices) and software (operating systems, applications, network protocols).
EA Personnel Name: Jasmine Lee
EA Personnel No: R22108682
EA License No: 05C3451
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