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Operations Supervisor

Salary undisclosed


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Key Responsiblities

  • Lead a team to handle driver enquiries, disputes and compensations to meet operational targets

  • Oversee the review, alignment, and deployment of internal Standard Operating Procedures (SOPs) across multiple departments to ensure cohesive and compliant operations

  • Partner with key stakeholders, including Legal, Marketing, and Business Development, to evaluate and update the platform’s Terms and Conditions for optimal clarity and compliance

  • Collect insights from drivers on fraudulent behaviors and collaborate with the Anti-Fraud team to design and implement effective fraud prevention strategies

  • Manage escalated cases, to ensure timely and effective resolution

  • Conducting performance coaching to Driver Partners who breached platform's policy

  • Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions

  • Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept

Key Requisites

  • Objective thinker, able to be firm yet empathetic

  • Analytical and resilient with ambition to work in a high-pressure, fast-paced environment

  • Excellent communication, interpersonal, and presentation skills

  • Energetic, driven, passionate, proactive, and attentive to details

  • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

  • Minimum Diploma in Business or related field


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 18 December 2024