Operation Manager-Enforcement
$ 4,100 - $ 4,100 / Per Mon
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Description
Team Management and Task Completion: Oversee and ensure the timely completion of assigned tasks by the teams.
Officer Deployment and Coverage: Monitor and ensure adequate deployment and coverage of all officers according to operational requirements.
Report Submission: Review, vet, and submit reports to clients within established deadlines.
Client Coordination for Special Assignments: Collaborate closely with clients to arrange and execute special assignments efficiently.
Officer Audits: Conduct regular audits to assess the performance and compliance of officers with company standards.
Recognition and Incentives: Issue commendation incentives and certificates to officers who demonstrate exemplary performance.
Training and Development: Conduct refresher training sessions for officers as needed to maintain high standards of performance.
Feedback and Complaint Resolution: Carry out preliminary investigations into feedback or complaints raised by members of the public (MOP) or client, and take appropriate action.
Handover/Takeover (HOTO) Process: Perform HOTO for officers who have resigned or been terminated, ensuring a smooth transition.
Spot Checks: Perform routine spot checks on officers to ensure adherence to operational protocols.
Client Support: Assist clients with queries and provide timely responses to their concerns.
Officer Support and Guidance: Advise and support officers with their queries, ensuring they have the necessary information and guidance to perform their duties effectively.
Others: Required to attend to ad hoc on-site work as well as attend to ad hoc calls or texts, which may be outside office hours.
Monday to Friday - 8.30 AM to 6.00 PM
Requirements:
Minimum of 3 years of experience in operations management or a related role, preferably in the security or law enforcement company.
Team Management and Task Completion: Oversee and ensure the timely completion of assigned tasks by the teams.
Officer Deployment and Coverage: Monitor and ensure adequate deployment and coverage of all officers according to operational requirements.
Report Submission: Review, vet, and submit reports to clients within established deadlines.
Client Coordination for Special Assignments: Collaborate closely with clients to arrange and execute special assignments efficiently.
Officer Audits: Conduct regular audits to assess the performance and compliance of officers with company standards.
Recognition and Incentives: Issue commendation incentives and certificates to officers who demonstrate exemplary performance.
Training and Development: Conduct refresher training sessions for officers as needed to maintain high standards of performance.
Feedback and Complaint Resolution: Carry out preliminary investigations into feedback or complaints raised by members of the public (MOP) or client, and take appropriate action.
Handover/Takeover (HOTO) Process: Perform HOTO for officers who have resigned or been terminated, ensuring a smooth transition.
Spot Checks: Perform routine spot checks on officers to ensure adherence to operational protocols.
Client Support: Assist clients with queries and provide timely responses to their concerns.
Officer Support and Guidance: Advise and support officers with their queries, ensuring they have the necessary information and guidance to perform their duties effectively.
Others: Required to attend to ad hoc on-site work as well as attend to ad hoc calls or texts, which may be outside office hours.
Monday to Friday - 8.30 AM to 6.00 PM
Requirements:
Minimum of 3 years of experience in operations management or a related role, preferably in the security or law enforcement company.
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