Marine, Cargo & Logistics Claims Leader - Asia – Claims Advocacy

The Marine, Cargo & Logistics Claims Leader - Asia role is a key leadership position responsible for the proactive management of Asia’s marine claims operations, which includes providing claims advocacy, advisory, and handling services. This role serves as the operational manager for the Regional Marine Claims team and the technical manager for all Marine Claims teams across the Asia region, supervising the largest and most complex claims.

The Marine, Cargo & Logistics Claims Leader is responsible for leading the advocacy response to major and complex marine claims across Asia. Additionally, the position involves leading claims activities, including designing new or improved claims processes, data and communicating best practices to achieve effective and efficient service delivery. The successful candidate will be expected to build and maintain strong relationships with internal and external stakeholders, such as risk managers, insurers, and adjusters, and to identify and develop opportunities for claims process efficiency in the countries under their remit.

We will count on you to:

• Oversee daily marine claims operations, lead a team of marine claims advocates, and develop colleagues to achieve internal KPIs and client satisfaction.
• Manage or supervise complex negotiations with insurers to ensure the best possible claim outcomes for our clients.
• Lead the claims insertion and elements of tender and RFP responses for major clients and prospects.
• Direct and collaborate with regional and country leadership to innovate, identify, and execute new revenue models for marine claims advocacy, where appropriate.
• Provide oversight for implementing optimal role-cost-location alignment within the country through workflow management systems.
• Design and evaluate claims operations processes and strategies while managing the impact and delivery of change to achieve team operational goals and maximize process efficiencies.
• Maintain and develop strong relationships with regional and country advocacy teams to drive claims operations changes within Marsh.
• Lead efforts to improve claims processing efficiency across the region by synthesizing best practices and identifying opportunities for enhanced efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers, and adjusters to improve departmental efficiency.
• Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives to contribute to the effective management of shared operations.
• Contribute to profitable growth by providing risk insights, information, and trends to Business Unit/Client Executives or clients as needed.
• Evaluate escalated claims process issues of high complexity affecting direct reports (and potential secondary reports) and provide resolution or escalate further to ensure effective outcomes.
• Design, evaluate, and approve operational controls in accordance with established business policies and procedures to ensure alignment with Marsh Global standards.

What you need to have:

• Bachelor’s degree or equivalent in any discipline.
• Minimum of 10 to 15 years of experience in marine insurance, including Marine, P&I, and/or Cargo.
• Possess solid insurance brokerage (or related insurance claims/legal), account management, servicing, and sales skills.
• Demonstrate established marine claims management competency in the Asia marine insurance market.
• Experience working with large corporate accounts is required.
• Proficient in PC skills, including Word, Excel, and PowerPoint.
• Ambitious, solution-focused, and possessing strong skills in claims advisory management.

What makes you stand out:

• Proven people management and leadership skills.
• Drive a culture that promotes excellence, collaboration, diversity, and inclusion.
• Proven ability to manage a broad range of stakeholders.
• Highly effective communicator (written, verbal, presentation, training).
• Ability to deliver strategic directives internally while also marketing Marsh claims advocacy services.
• Track record or demonstrated potential to identify, attract, and develop talent.
• Demonstrates an excellent grasp of trends and developments in claims, with the ability to identify trends and loss causes. Ability to work with brokers and client executives on trends and loss identification.
• Identifies opportunities to improve processes and efficiency, with the ability to execute transformation projects.
• Established strong relationships with customers, insurers, and intermediaries.
• Demonstrated business acumen and skills.
• Experience in building high-performing teams.
• Strong proven leadership skills.
• Strong stakeholder management.
• Strong service-focused culture.
• Ability to identify and develop talent.
• Strong presentation skills.
• Problem-solving abilities.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and make an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.