Customer Support Specialist (Shipping, ERP)
Salary undisclosed
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Original
Simplified
2 January 2025 – 31 December 2025
Salary: $3,500 – $4,500
Working location: Loyang Industrial
Monday – Friday, 8am - 5pm or other arrangements as assigned by the manager.
Job Scopes:
Reviews customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in Cardex (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, Return Material Authorization process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.
Requirements:
2-4 years of related work experience
Experience in a warehouse environment
Excellent communication skills, both written and verbal
Ability to work in a very fast-faced environment with a high degree of accuracy
Proficient knowledge in MS Office (Excel, Word, PowerPoint) applications
We regret to inform that only shortlisted candidates will be
notified.
PERSOLKELLY Singapore Pte Ltd • RCB No.
200007268E • EA License No. 01C4394 • EA Personnel No:
R22110343 • EA Personnel Name: Neo Shou Qi
Salary: $3,500 – $4,500
Working location: Loyang Industrial
Monday – Friday, 8am - 5pm or other arrangements as assigned by the manager.
Job Scopes:
Reviews customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in Cardex (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, Return Material Authorization process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.
Requirements:
2-4 years of related work experience
Experience in a warehouse environment
Excellent communication skills, both written and verbal
Ability to work in a very fast-faced environment with a high degree of accuracy
Proficient knowledge in MS Office (Excel, Word, PowerPoint) applications
We regret to inform that only shortlisted candidates will be
notified.
PERSOLKELLY Singapore Pte Ltd • RCB No.
200007268E • EA License No. 01C4394 • EA Personnel No:
R22110343 • EA Personnel Name: Neo Shou Qi
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